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Central heating, gas appliance and boiler cover Faq's
Read on for some frequently asked questions and our answers to these questions. If you have any questions that have not been
answered on this page, don’t hesitate to ask one of our advisors by dialling 0345 3192 247 or using our online chat facility.
Safety is of the utmost importance if you smell gas. Check that you’ve turned off your gas appliances; if you still smell gas, then there is probably a gas leak.
You should call the National Gas Emergency Line on 0800 111 999 to report the problem.
You can call this number 24 hours a day, 7 days a week; a gas leak is considered an emergency and you should receive prompt assistance, with an engineer isolating your gas supply.
You should also call the National Gas Emergency Line in the event of other gas problems, including suspected carbon monoxide leaks and disruption to your gas supply.
National Gas Emergency Line – 0800 111 999
You will be asked a series of questions by the National Gas Emergency Service. These could include:
What is your name, address and contact details?
How long have you been able to smell gas and suspected there is a problem?
Where is the possible gas leak emergency?
Where do you think the leak is coming from? Can you smell gas from the boiler?
Do you know if your neighbours are experiencing any problems?
If you have home emergency cover with 24|7 Home Rescue, contact us after you have spoken to the National Gas Emergency Service and we will sent round a Gas Safe-registered engineer to repair the damaged pipework and make your home safe again.
Whilst waiting for an engineer, follow this advice if you smell gas
In the meantime, keep yourself and your family safe with the following tips:
Turn off your internal gas supply pipe, and leave it turned off until the National Gas Emergency Service has told you it is safe to turn it on again
Open your windows and doors to allow fresh air into your house and to allow the gas to escape
Don’t use any electrical appliances – don’t even turn your lights on (or off)
Don’t use any other electrical items
Avoid open flames – don’t smoke, don’t use candles, don’t light matches
Staff at the National Gas Emergency Service’s helpline will guide you through the safety steps that are suitable for your particular gas leak, so you can be confident that you are not in any unnecessary danger.
The National Gas Emergency Service will try to handle all uncontrolled gas leaks in just one hour, and all controlled gas leaks – or leaks when the gas supply has been turned off and there is no smell – in two hours.
In the majority of cases, they will make the property safe again but will not repair the gas appliance or pipework that led to the leak; you will need to arrange these repairs yourself.
Speak to the experts
Contact us today on 0345 3192 247 to find out about our range of service plans including one-off repairs and household emergency cover. It’s illegal to use a gas appliance if you suspect it’s unsafe so contact us and one of our technical team will run through some simple diagnostics before sending an engineer. Or, visit our website and speak to one of our chat team or email us! It’s really that simple.
We offer a 24/7 service and strive to respond to all claims as quickly as possible, so with our assistance, the home emergency can be resolved and your gas appliances can be working properly again in just a few hours from the time you smell gas.
247 Home Rescue accepts no liability for any injuries or damages you sustain following the advice on this website. If in doubt, seek professional assistance.