FAQ's

Read on for some frequently asked questions and our answers to these questions. If you have any questions that have not been answered on this page, don’t hesitate to ask one of our advisors by dialling 0345 3192 247 or using our online chat facility.
A landlord’s gas safety certificate is commonly referred to as a CP12. This stands for CORGI Proforma 12, and comes from the time when CORGI was the UK’s statutory gas safety body – nowadays, it is the Gas Safe Register.
Landlords must receive gas safety certificates once every 12 months, as outlined in the Gas Safety (Installation and Use) Regulations 1998. Gas Safe Registered engineers must issue these certificates and check all flues and pipework within the property, as well as any gas appliances that were supplied to the tenants.
If a landlord uses an agent, then the landlord will need to ensure that the contract states whose responsibility gas safety will be. If landlords fail to adhere to their responsibilities, they could face a huge fine and up to six months’ jail, unless the contract explicitly puts the responsibility in the letting agent’s hands.
Landlords should keep a copy of CP12 certificates for two years, and provide a copy to their tenants in the 28 days after the inspection or when they move in.
CP12s feature the following information:
Although landlords only need to arrange CP12s every 12 months, we strongly advise them that these checks should also take place before a new tenant moves in to the property.
Landlords should also install carbon monoxide detectors in every room that contains a fuel-burning appliance, and smoke alarms on every floor of the property.
If you’re having trouble with any aspect of your boiler, home appliances or if you’re suffering from a home emergency such as an electrical breakdown, plumbing problem or security issue then be sure to get in touch with us.
You can face a hefty bill if something goes wrong at home so eliminate the possibility and speak to us today.
Call us on 0345 3192 247 and one of our friendly technical team will go through some simple diagnostics to see if your problem can be resolved over the phone. If not, we’ll send an engineer to be with you as soon as possible to ensure you’re back up and running in no time.