Homeserve, the home emergencies and repairs company, is set to face a fine of £34.5 million for poor complaints handling and home insurance products mis-selling.
For many homeowners their boiler is the most expensive appliance in their house. If it breaks down, the repair bill will often end up in the hundreds of pounds. If it can’t be repaired then the bill for a new boiler will be more than a thousand pounds. These considerations by themselves are enough to persuade some of the need for boiler breakdown cover.
British Gas has been criticised for threatening to make its boiler insurance customers’ policies invalid if they don’t pay upwards of £695 for a Powerflush.