Our online webchat facility is staffed from 08:00 – 21:00 Monday to Friday and 9:00 – 14:00 on Saturday
Customer support enquiries:
If you want to speak to a member of our team over the telephone, please call us on 0345 3192 247.
Please select the following option to suit your requirements, so that you will be transferred to the correct department.
– If you want to take out a care plan with us please select option 1. This line is open from 09:00 – 18:30, Monday to Friday and 9:00 – 14:00 on Saturday.
– If you are an existing customer and you have any queries, please select option 2. This line is open from 08:00 – 18:30, Monday to Friday, and 10:00 – 14:00 on Saturday.
– If you wish to cancel your cover plan please select option 4. This line is open from 9:00 – 18:45 Monday to Friday, 10:00 – 16:00 on Saturday and 10:00 – 15:00 on Sunday.
Emergency claims line:
If you have an emergency claim please call our 24/7 line on 0345 0774 177.
This line is open every hour of the day, every day of the year!
– For all emergencies in your home please select option 1.
– For emergency road-side assistance please select option 2.
For any media, PR or press-related enquiries, please click here.
Please send letters to:
24|7 Home Rescue (Is a trading style of 247 Home Assist Ltd)
Parkhill Business Centre
PLEASE NOTE THAT WE DO NOT ACCEPT SERVICE OF PROCEEDINGS BY EMAIL