Hi All, Due to severe weather conditions across the UK we are experiencing high call volumes, we would strongly recommend that you download the MY247 app and register your claim online.
This will ensure that your claim is registered without the need to hold and speak with an advisor. We will call you and advise of the next steps once the claim has been registered.
Our online webchat facility is staffed between 08:00 and 21:00 Monday to Friday.
Customer support enquiries:
If you want to speak to a member of our team over the telephone, please call us on 0345 3192 247.
Please select the following option to suit your requirements, so that you will be transferred to the correct department.
– If you want to take out a care plan with us please select option 1. This line is open between 09:00 and 18:30, Monday to Friday.
– If you are an existing customer and you have any queries, please select option 2. This line is open between 08:00 and 18:30, Monday to Friday, and 10:00 till 14:00 on Saturday.
– If you wish to cancel your cover plan please select option 4. This line is open between 10:00 and 18:30, Monday to Friday, and 10:00 till 14:00 on Saturday.
Emergency claims line:
If you have an emergency claim please call our 24/7 line on 0345 0774 177.
This line is open every hour of the day, every day of the year!
– For all emergencies in your home please select option 1.
– For emergency road-side assistance please select option 2.
For any media, PR or press-related enquiries, please click here.
Please send letters to:
24|7 Home Rescue (Is a trading style of 247 Home Assist Ltd)
3 Petre Court
PLEASE NOTE THAT WE DO NOT ACCEPT SERVICE OF PROCEEDINGS BY EMAIL