Our online webchat facility is staffed between 09:00 and 21:00 Monday to Friday.
Customer support enquiries:
If you want to speak to a member of our team over the telephone, please call us on 01254 355535.
Please select the following option to suit your requirements, so that you will be transferred to the correct department.
– If you want to take out a care plan with us please select option 1. This line is open between 10:00 and 18:30, Monday to Friday.
– If you are an existing customer and you have any queries, please select option 2. This line is open between 10:00 and 18:00, Monday to Friday.
– If you wish to cancel your cover plan please select option 4. This line is open between 10:00 and 17:30, Monday to Friday.
Emergency claims line:
If you have an emergency claim please call our 24/7 line on 0845 077 4177.
This line is open every hour of the day, every day of the year!
– For all gas or plumbing related emergencies please select option 1.
– For all appliance related breakdowns please select option 2.
For any media, PR or press-related enquiries, please click here.
Please send letters to:
24|7 Home Rescue (Is a trading style of 247 Home Assist Ltd)
3 Petre Court