Read on for some frequently asked questions and our answers to these questions. If you have any questions that have not been answered on this page, don’t hesitate to ask one of our advisors by dialling 0345 3192 247 or using our online chat facility.
Washing machine not draining? Do you have a protection plan against household emergencies? If you have invested in a specialised cover plan with 24|7 Home Rescue, then you simply have to call us to arrange a repair and we’ll deal with the rest, getting the washing machine back up and running as quickly as possible.
But why is the washing machine not draining water? The following tips could help you figure out the source of the problem.
A small item is stuck in the drain pump
You may have wondered, where do all the odd socks disappear to? Well, a lot of them are sucked into your washing machine and find their way into the drainage outlets. It’s not just socks that can get lost in washing machines, but keys, pens, packets of cigarettes, coins, money and pretty much everything else can get lost in the wash.
Most of these items are expelled through drainage systems and do not cause a blockage, but if one gets caught up in the drain pump, this can prevent the pump from operating properly and can cause water to remain stuck in the drum. This is most likely the cause of your washer not draining. You will need to contact an engineer to resolve this problem.
An even smaller item is lodged in the drain hose
Another common issue as to why your washing machine is not draining could be a penny, a lock of hair, or even just fluff and dust can become lodged in the drain hose or the pump housing, making it hard or even impossible for water to seep out of the washing machine.
While this issue is not particularly difficult for an engineer to repair, prevention is always better than cure, so check your pockets before you put clothes in the washing machine.
Engineers also occasionally deal with washing machine breakdowns that have been caused by children putting small toys, such as Lego, into the appliance, so keep an eye on your kids and don’t turn the washing machine on if you suspect they have been messing around with it.
To determine whether or not this is the problem, simply blow through the drain hose. If it is difficult to blow through, then there is likely a blockage somewhere.
Fortunately, mechanical defects usually present themselves relatively quickly, and a lot of people manage to get these defects resolved before their washing machine warranty expires.
Nonetheless, years of use combined with wear and tear can cause these mechanical defects to worsen, until one day your washing machine is not draining and water floods your floor.
Inexperienced people will almost certainly be unable to repair a washing machine fault regardless of the length of time they put into it; you’ll need to get in touch with the experts.
Let us help.
Don’t be tempted to continue using your washing machine if water is not draining out of it – you don’t want to make the problem worse than it is!
Call us on 0345 3192 247 and one of our friendly technical team will go through some simple diagnostics to see if your problem can be resolved over the phone. If not, we’ll send an engineer to be with you as soon as possible to ensure you’re back up and running in no time.