Read on for some frequently asked questions and our answers to these questions. If you have any questions that have not been answered on this page, don’t hesitate to ask one of our advisors by dialling 0345 3192 247 or using our online chat facility.
If you have no signal on the TV, you don’t necessarily have to put it in the dustbin – you might not even need to make a claim on your TV cover plan (if you have one), and the television might itself be working completely perfectly.
Just check out the advice in this page and you can sit back down in front of your favourite TV shows before you know it!
Usually a ‘no signal’ message means that there are reception issues; i.e. the television is not receiving reception from the antenna or from the cables. If one television set in your home works but another does not, then you may have a broken TV on your hands – otherwise, the reason why you’re seeing ‘no signal’ will almost certainly relate to reception.
To check for reception problems, consider the following:
Is the satellite dish or UHF aerial positioned correctly?
Someone may have nudged your satellite dish or TV aerial, it may have been blown in strong winds, or fallen branches/other debris may have been knocked into it.
Re-positioning a satellite dish or TV aerial can be a challenge, and can be dangerous, too – many people have lost their lives in the pursuit of better TV reception. If you think you need to adjust your aerial or satellite dish, we recommend that you contact the company that supplies your TV package to seek their advice.
Has the antenna or the cable corroded?
Rain and humidity can damage outdoor aerials, while commonplace wear-and-tear can cause damage to indoor cables. Check that the cables and aerials look clean and rust-free and that cables are firmly secured to your television set.
Is the channel airing?
You might get no signal on the TV when a TV channel has gone off-air. Just change the channel to see if this is the case!
Is the TV set on the correct input?
Scart 1, Scart 2, PC / VGA, HDMI 1, AV 1… the list of inputs on modern televisions is almost endless, and some may even be completely superfluous to your requirements! Simply cycle through your inputs using your remote control, or by pressing buttons on the television set, until you reach the right one.
Reset the box
To reset your TV set and all related equipment fully, follow these steps:
Turn everything off at the wall.
Check that all cables are securely and firmly in place.
Wait for 60 seconds.
Plug your TV box (not the television set) in and turn it on.
Wait another 60 seconds, or until the lights on the TV box have stopped flashing.
Plug everything else back in and turn it all back on.
If you’ve still not had any success and you still have no signal on the TV, then just get in touch with us!
Did you know we offer a very popular TV warranty cover designed at protecting you if emergencies occur? Just get in touch with us on 0345 3192 247 or visit our website to send an email or speak with our chat team.
Our technical team can run you through some simple troubleshooting tips to try and fix it over the phone – but if not we have a dedicated team of manufacturer engineers just waiting to come and help you fix your TV.
247 Home Rescue accepts no liability for any injuries or damages you sustain following the advice on this website. If in doubt, seek professional assistance.