Read on for some frequently asked questions and our answers to these questions. If you have any questions that have not been answered on this page, don’t hesitate to ask one of our advisors by dialling 0345 3192 247 or using our online chat facility.
Condensing dryers collect water in a large container, which is found at the bottom of the appliance. If your dryer’s water tank is not collecting water in the tank, then the problem is either something very simple that you can sort out yourself in a few seconds, or is very complicated that requires a professional repair.
If you have a tumble dryer cover service plan, then you won’t have to worry about a thing!
Why tumble dryers stop collecting water
Dust, silt and fluff
The pipe that feeds to the condenser tray can become clogged up with debris and could cause a blocked condenser. Unplug the appliance, take out the condenser tray and reach into the slot that the tray goes into. Try and gather as much fluff and debris as possible, and if you can, give the inside of the washer dryer a clean with a dry cloth. Take a peek inside the washer and dryer tray and see if there is any debris blocking it up; if there is, give it a rinse in the sink.
Clean out the condenser, too; this is the small metal, easily-accessible tumble dryer box that looks like an accordion. Condensers can be quite hard to clean, but give it a good rinse and you should be able to dislodge any debris from it. Some people recommend using a hosepipe.
Once you have cleaned the condensing unit, reach into the slot the condenser fits in and clean this area out. Find the channel that leads from the dryer to the condenser and give this a clean too.
You may also be able to access your pumps, hoses and pump reservoir and clean them – if you need to use a screwdriver to access them, we’d recommend calling a mechanic.
Misaligned condenser tray
Are you sure that your condenser tray is slotted into its tray properly? If it is slightly out of place, it won’t collect water. If this is the case, you might need a replacement part if you are going to avoid dealing with this problem again.
When a condenser dryer extracts water from clothes, it pumps this through the condenser and into the condenser tray. Over time, these pumps can break down and fail. If you can take out the pump yourself – it might be on the front of the dryer, underneath the condenser tray, behind a panel you can remove with your fingers – you may be able to replace it yourself. See if it is visibly blocked before you spend money on a replacement, because you can clean out these blockages in the kitchen sink.
Still having trouble?
Don’t forget, we offer cover for a range of household appliances to ensure you have peace of mind should yours ever suffer a breakdown. Please contact us via our website or on 0345 3192 247 to find out more. Or call us today for urgent assistance. Our technical teams will run through some simple diagnostics to see if it can be fixed over the phone and if not, they’ll send a manufacturer engineer where possible to take a look.
Don’t attempt to repair the appliance yourself unless you’re really confident what you’re doing. A number of things could go wrong including risks of jamming, electrocution, burns, scalds, cuts and much more. We’ve got a number of highly skilled engineers up and down the country – so you’ll never be far from help when you need it most.
If you have a Whirlpool, Hotpoint or Indesit tumble dryer, ensure you read this page as some of their models are being recalled due to health and safety risks. Contact them for more information and do not attempt to fix the appliance yourself.