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Central heating, gas appliance and boiler cover Faq's
Read on for some frequently asked questions and our answers to these questions. If you have any questions that have not been
answered on this page, don’t hesitate to ask one of our advisors by dialling 0345 3192 247 or using our online chat facility.
Finding out what is wrong when you have a working gas boiler but no hot water can be a challenge. With a little time and patience, you might be able to resolve the problem yourself. Don’t put yourself at risk by attempting any boiler repairs you are not qualified to perform – a good rule of thumb is, if you need to take off a gas boiler cover, then you must be Gas Safe Registered.
Low flow rates
Low flow rates are a common problem, especially in cold weather, and may lead you to think your hot water is not working. The boiler will still be operational; however, the flow of water to the heat exchangers will have declined. To find out if this is the problem, run the hot water tap at a trickle. Is it hot, or warm? (Be careful not to burn your fingers!)
A low flow rate doesn’t require any immediate repairs – just wait for the weather to warm up and run your water at a lower rate than normal.
Quick fixes for most simple boiler problems
Take a proper look at the boiler
If you have no hot water in the house, check that the electricity supply to the boiler is working – check that your panel lights, timer and other electronic components are working correctly. Take a look at the pressure gauge – it should be at around one bar. Follow our advice on repressurising boilers if the boiler’s pressure is wrong.
If you can feel the pump without taking the boiler cover off, then do so. You should be able to feel water running through it. Don’t remove the boiler cover to look at the pump, unless you are Gas Safe-registered! If the pump is broken, then make a claim on your boiler breakdown cover.
Check the timer
Sometimes, boilers stop working properly or heating up water when they are supposed to because the timer is wrong. Perhaps the clocks just went forwards or backwards, or perhaps there was a power cut that reset the timer. Adjust your clock to the right time.
Check the thermostat
It might seem obvious, but many times, the reason cold water comes out of the hot taps is because the hot water thermostat is turned down or off. You might have done it when leaving the house for a while, or for energy efficiency reasons. Check that the water temperature thermostat is high enough.
Crank up your radiator and hot water temperature to the top. This might be enough to kick-start your water heater into action.
Check for frozen pipes
In cold weather, the condensate pipe might freeze, which will stop your boiler from working properly. Our advice on frozen pipes provides more information.
Check the feed and expansion tank
If you have an open-ended boiler – identifiable by their small black tank, and usually located in the attic – then check that the ball valve float in it hasn’t got stuck. If it gets stuck, then the water in your system will be unable to circulate. If you can do so safely and easily, take a look at the cistern to see if the water level is low or slow, free the ball float valve by gently moving the arm.
Switch it off and on
If all else fails, turn the electric supply to your boiler off, wait a minute or two, and then turn it back on again. This should reset the appliance. You may have to reset your clock, timer, thermostat and other controls.
Call an engineer
If you’ve still had no luck, then call an engineer round. A competent and qualified Gas Safe-registered engineer should be able to find out exactly what the problem is and get your hot water back on.
Still having trouble?
Contact us on 0345 3192 247 and we can help! Our technical teams will run through some simple troubleshooting tips with you to see if your problem can be resolved over the phone. If not, we’ll send a highly skilled and qualified plumber round to get your taps back on as soon as possible.
There could be a number of reasons for your lack of water so it’s better to trust the professionals. After all, you could end up making it worse and you could be faced with a hefty bill to pay to repair the damage. We help, we repair, we care.
247 Home Rescue accepts no liability for any injuries or damages you sustain following the advice on this website. If in doubt, seek professional assistance.