FAQ's

Read on for some frequently asked questions and our answers to these questions. If you have any questions that have not been answered on this page, don’t hesitate to ask one of our advisors by dialling 0345 3192 247 or using our online chat facility.
Home emergencies can strike at any time. You might be sitting at home one day when a brick flies through your front room, leaving your home open to burglars. You might be putting a nail into the wall when you accidentally cut through a main electric cable and short out the rest of your power. A pipe might burst, flooding your home and damaging all your property. You might not even know a home emergency has occurred until you notice that your belongings are ruined or that your home has become unliveable.
When these situations strike, your first port of call may be to frantically search the web or the Yellow Pages to find a local locksmith, window-fitter, electrician or plumber to help you out. Then you will have to wait for the professional to turn up, which could take days. You will then almost certainly have to pay them hundreds of pounds to resolve the problem and get your home back up to the state you want it. If you don’t have home emergency protection, and a serious problem arises on the bank holiday weekend, you will be in for either a long wait or a huge bill.
This is why 247 Home Rescue’s home emergency cover is so important. We will cover you in the event of emergencies relating to security, drainage, plumbing, electrics or the internal gas supply. We have a huge network of plumbers, electricians, locksmiths and other general contractors from all over the UK, who will respond to your emergency immediately and repair any problems in as little time as possible. You’ll be protected 24 hours a day every day of the year – if your electricity cuts out at midnight on Christmas Eve, we may be able to send someone round to fix the problem before Father Christmas runs his errands.
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Research we have conducted revealed that eight out of ten Brits do not have home emergency cover. This shows that a huge number of people could find themselves dealing with exorbitant call-out charges in the incredibly likely event that they suffer a home emergency. Can you really afford to deal with the costs of an emergency? Would you prefer to use your savings to go on holiday, buy lots of gifts and treats, donate to charity, or pay a plumber to fix a leaking stop-tap?
For just a small monthly fee, you can enjoy peace of mind with 247 Home Rescue, knowing that if the worst should happen, the issue will be resolved before the crisis becomes a catastrophe.
All our contractors, from our electricians to our drainage experts, are fully CRB checked, will attend your home in uniform, will show you an ID badge and have full public liability insurance. They will be completely qualified to repair your problems effectively and will even clean up afterwards, providing a hassle-free, no-nonsense service you can rely on. You won’t have to pay call-out charges, parts or labour – from as little as £4.50 a month, you can rest assured that you will be protected should the worst happen.
While home emergency cover can be bought as a stand-alone package, you can also enjoy it in conjunction with one of our boiler cover packages and benefit from a holistic, all-inclusive service plan that could save you a fortune.